FAQ - Frequently asked questions

The following list of frequently asked questions provides quick answers to your questions.

Should you need further information please contact our free service at 0800 0638243 or send an email to service@netbid.com.

  • General information

    • Who can participate in auctions?

      Every natural person of at least 18 years of age as well as any legal body.

    • How can I use NetBid?

      If you are interested in an item and decide to place a bid or if you plan to offer your machinery for sale, you have to register first. Registration is free and without any engagement.

    • Why do auctions often end later than stated?

      Generally speaking, all auctions end at the previously specified time. However, if bids are received within 10 minutes prior to the stated closing time, the auction is extended by 10 minutes. This procedure is repeated as long as the highest bid is challenged within 10 minutes. This procedure is designed to ensure a trouble-free bidding process even near the end of an auction. This helps to compensate for complications as a result of possible time delays due to technical problems (e.g. internet peak times, ISP overload).

    • What is a Bidding Wizard?

      As the bidding period may last several weeks, you will probably not be online all the time. For this reason we offer you a personal Bidding Wizard. This wizard is a kind of electronic proxy who places your bids while you are offline. You define your maximum bid - and the Bidding Wizards does all the rest. If your current bid is outbid, the Bidding Wizard will raise your bid within the defined range. Since the first person to submit the highest bid wins the auction, you will always be able to remain a step ahead.

    • What is the reserve price?

      Some clients require a reserve price. If this price has not been reached at the end of an auction, the knockdown is subject to reservation.

    • What is a knockdown subject to reservation?

      Auctions are awarded with reservation if the reserve price has not been exceeded. Knockdowns subject to reservation do not comprise the automatic right of item ownership. In case of a knockdown subject to reservation, NetBid will contact the seller (client) and will determine whether or not the client is willing to sell the item anyway.

    • How long am I bound to a knockdown subject to reservation?

      In case of a knockdown subject to reservation the bidder will be bound to his bid for the duration of 7 calendar days. After that, the bidder is no longer bound. NetBid will inform the bidder within this period of time about the decision of the client whether to sell the item or not. As a basic principle it is possible to readmit this item for the auction in order to achieve a higher bid.

    • Do I have a disadvantage if I have a slow Internet connection?

      Since every bid is online for at least 10 minutes and the closing time of the auction is adjusted accordingly, if late bids are received, also customers with a slow connection can bid successfully.

    • Do I need special hardware or software to use www.netbid.com?

      No. The performance of a standard computer with a browser is sufficient. Special programs are not required.

    • Why is it not possible to place bids for certain items?

      On our website we also list items sold in live auctions. Bidding for these items is possible by Fax only. Bids received by Fax are treated as written bids in the auction.

  • Bidding and buying

    • What is to be considered when placing bids for the types of sale Auction and Trading?

      In case of auctions the bidding steps are given. Alternatively it is possible to use the Bidding Wizard. In case of Trading bids higher than the expected price are permitted (for 75%-option higher than 75% of the expected price). They can be subject to a time limit.

    • How do I auction an item?

      Auctions are a classical instrument for the formation of prices in a free market society. The highest bid is successful - the terms and conditions apply to all bidders equally. In order to be admitted to the auction, you need to be a registered user. As a registered user you are permitted to place bids. If your bid is the highest at the closing time of the auction, a sales agreement on the basis of our General Terms of Business is reached. Ownership of the item is transferred to you automatically. You will be notified by email. You may collect your item once the sales price (including surcharge and legal VAT) is paid in full to our account and you have received your confirmation.

    • How can I withdraw my bid?

      The bid of the buyer is legally binding. A withdrawal of the bid is not permitted! Bidding is not a game. If your bid is successful, you are legally bound to accept and collect the item.

    • What is the difference between auction/trading knockdown?

      An auction is knocked-down when the highest bid is reached or exceeded and when the closing time is reached. If a bid is received within the last 10 minutes prior to the closing time, the closing time is postponed by 10 minutes. The item is knocked-down automatically. In case of trading, items are knocked-down manually. The seller can choose one of the bids received.

    • What is the reserve price of an auction?

      If this price has not been reached at the end of an auction, the knockdown is subject to reservation.

    • What is a knockdown subject to reservation?

      Auctions are awarded with reservation if the reserve price has not been exceeded. Knockdowns subject to reservation do not comprise the automatic right of item ownership. In case of a knockdown subject to reservation, NetBid will contact the seller (client) and will determine whether or not the client is willing to sell the item anyway.

    • How long am I bound to a knockdown subject to reservation?

      In case of a knockdown subject to reservation the bidder will be bound to his bid for the duration of 7 calendar days. After that, the bidder is no longer bound. NetBid will inform the bidder within this period of time about the decision of the client whether to sell the item or not. As a basic principle it is possible to readmit this item for the auction in order to achieve a higher bid.

    • How does a knockdown to reservation work in case of a blockposition?

      There are blockpositions defined at some online auctions. In this case the knockdown to reservation will be made for all single positions contained by the block and the block itself. The final knockdown will depend on the comparison of the sum of the single reservation knockdown prices and the reservation knockdown price of the block. Highest bidders will be informed after that.

    • What costs do I have to pay when I receive the knockdown?

      All prices are considered net EUR plus surcharge and plus VAT. The surcharge depends on the knockdown price:

      0 - 25000 10%
      25000 - 50000 9%
      50000 - 100000 8%
      > 100000 7%

      Deviating surcharge agreements are possible and are stated explicitly, if appropriate. The knockdown price and the surcharge are subject to the legal VAT. For buyers from EU countries presenting a valid VAT ID the items are not subject to VAT.

    • How and when do I have to pay?

      The successful bidder is notified immediately after the auction via email. The payment is due upon receipt of the invoice sent by mail at the latest.

    • When is it possible to view interesting items prior to the auction?

      Viewing times are published as part of the item description. Viewing is public, free and will be possible at the published times or on request if possible.

    • When can I collect the items I auctioned?

      You may collect your item once the sales price (including surcharge and legal VAT) is paid in full (see Terms of Payment) to our account and you have received your confirmation.

    • What is a Bidding Wizard?

      As the bidding period may last several weeks, you will probably not be online all the time. For this reason we offer you a personal Bidding Wizard. This wizard is a kind of electronic proxy who places your bids while you are offline. You define your maximum bid - and the Bidding Wizards does all the rest. If your current bid is outbid, the Bidding Wizard will raise your bid within the defined range. Since the first person to submit the highest bid wins the auction, you will always be able to remain a step ahead.

    • How can I express my interest in certain items?

      You are always on the lookout for e.g. CNC lathes or mobile excavators? Just leave your interests in our auction query database. We will notify you if any interesting items are auctioned.

    • Who is responsible for disassembly/transportation of the auctioned item?

      The buyer is responsible for disassembly and transportation of the items auctioned. We can provide a contact list of companies offering disassembly and transportation services to buyers who are not able or do not want to do this themselves.

  • Selling

    • How can I offer my machines at NetBid Trading?

      New customers have to register first. You use your user data to login to the system. Upon successful login you can use the "My account" tools to enter your machines. Your offer is identified by the trading icon in the list.

    • How can I auction my machines at NetBid?

      New customers have to register first. You use your user data to login to the system. Upon successful login you can use the "My account" tools to enter your machines. Your auction is identified by the trading icon in the list. By entering an auction you grant the exclusive right of sale to NetBid.

    • What is to be considered for the type of sale Auction?

      * NetBid has the exclusive right for sale, i.e. you must not advertise or sell the machine elsewhere.
      * The item is knocked down without further consultation at the end of auction, if the set minimum price is reached or exceeded.
      * If the set minimum price is not reached at the end of auction, bidder and seller can make an agreement within the reservation period.

    • What is to be considered for the type of sale Trading?

      * There is no exclusive right of sale. You can offer your items elsewhere. If an item is sold elsewhere, the seller has to inform NetBid accordingly.
      * You can award your item to a placed bid, even if your expected price has not been reached.

    • How do I specify a price?

      Depending on the type of sale you have to set a start and minimum price for an auction and an expected price for trading. For trading you can optionally set the minimum limit for bids to 75% of your expected price.

    • Do I need a photo of my machine?

      Yes. The machine will not be accepted without photo. We reserve the right to disable offers for machines insufficiently described. The photo must be available in JPG format. The maximum file size is 128 kB. You should provide an English translation if possible.

    • How can I trace my auctions/offers?

      You receive an email, as soon as
      * a bid is received (auction or tradin)
      * an auction/offer has ended successfully
      * the reservation period for an auction/offer starts
      * the reservation period for an auction/offer ends
      * the trading runtime ends
      * an interested party requests information from the seller (trading)
      * requests for viewing are received (trading)

    • Why do I need a bank certificate?

      The signed bank certificate is a guarantee of the issuing bank for your solvency in case you win the auction. For high value items NetBid requests a written confirmation of the financial solvency in order to exclude fake bidders from the bidding process. This procedure is of advantage to all parties since non-solvent bidders cannot affect the outcome of an auction.

    • Opening and using item forms

      Click "My NetBid" to access the forms required to enter and manage your machines. Select "Acquire auction" for an auction and "Acquire offer" for trading. The main difference between the forms are the prices you state. Required fields are identified by an asterisk (*). Once you have entered all data correctly, click the button "Send offer/auction" to display a confirmation page. Use this page to check your data. Send this page by clicking the "Send" button. The machine is now displayed on our homepage. Please make sure you set the correct closing time for your auction. Changes will not be possible.

    • Changes

      Changes to data are only possible, if no bids have been received. Changes of the price or closing time for an auction/offer are not possible, once the items is published.

  • Registration

    • Is registration free?

      Yes, registration is free and without any engagement.

    • How do I register?

      To register, click "Register" in the top navigation bar and follow the instructions.

    • What is to be considered when choosing a user name?

      Please enter two characters only (e.g. your initials). NetBid will add another 4 digits to create your user name. This user name is displayed to your in the course of the registration process. You should memorize it well.

    • I have registered but not received access data. Why?

      Some providers put mails from unknown senders into a SPAM folder or into other mailboxes. Please check, if you have received the email with the access data.

    • Can I change my access data?

      It is possible to change the username provided by the system during the registration process, but there are restrictions: The username must consist of 6-10 characters. Permitted are numbers, letters, _ and -. Usernames similar to names of persons or companies are not permitted. The username cannot be changed after the completion of the registration process. You can change your password at any time. Please observe the password restrictions (at least 8 characters, at least one number or special character).

    • How can I block my NetBid account?

      Login to the platform and use the link "Block account". You are prompted to enter your password again. Now your account is blocked. All purchase and selling transactions performed until this point of time are carried out and remain effective. Especially all bids placed until this point of time are still binding.

    • I have already placed bids in Angermann Machinery & Equipment GmbH & Co. KG live auctions in the past. Do I have to register again?

      No. We provide an online ID for you on request.

  • Privacy

    • How secure is my data?

      All personal data is transferred with SSL encryption enabled. Data stored by NetBid is used exclusively within the scope of our business operations. Please refer to the Data Security section for further information.

    • What is my data used for?

      NetBid guarantees that all data collected in connection with the use of our auctioning service will only be stored and used for the operation of this service.

  • The corporation NetBid

    • Who is NetBid?

      NetBid is operated by NetBid Industrie-Auktionen AG and Angermann Machinery & Equipment GmbH & Co. KG. With more than 60 years market experience we guarantee professional rating and re-use of your industrial machinery and equipment. Our services include appraisals accredited by the authorities and the development of individual re-use strategies in order to achieve best results. Our Internet site provides quick and easy access to information on live auctions in the near future and is a platform for bidding and selling machinery.

Contact

Nils Brinkmann

Head of Auction Coordination

Tel.: +49 (0)40 - 35 50 59 - 190

brinkmann@netbid.com